trainings, forms, &


Access all the documents, forms and training resources you need as an HIE participant.

HealtheConnections team members are available any time to help you access and use services. Email us at or call 315-671-2241 x5.

RHIO administrators & audit report recipients

If you are the designated RHIO Administrator or Audit Report Recipient for your organization, all documents related to your role can be found below.


new users

Follow the required steps below to be set up as a new HIE user. If you need additional help, or have any questions, our knowledgeable support team can help; 315-671-2241 x5,


  1. Fill out an Authorized User Form and submit it to your Account Manager or our Support Team.
  2. Attend a new user and consent management training. You can do this in one of two ways: attending a webinar or reading through a guide on your own.

new participating organization

If you are a new healthcare or public health organization interested in participating with HealtheConnections, please fill out these forms and submit to

Terms, conditions, disclosures, and additional important legal information can be found here for your records:

join a webinar

Whether you’re a new user, a healthcare professional looking to learn more about health information exchange, or a potential participant, there’s a webinar option for you. Sign up for a webinar to connect with one of our team members and learn more about how we can help.