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Posts by Christina Carroll

HealtheConnections and Innovative Management Solutions (IMSNY) Partner to Launch HIE Data Sharing for Behavioral Health Independent Practice Associations

By Christina Carroll | February 15, 2021

New partnership focuses on clinical alerts, application of patient data for improved outcomes in the behavioral health space. HealtheConnections is pleased to announce a partnership to deliver critical patient care…

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Relationships, Relationships, Relationships: How HealtheConnections Delivers Value Through Partnerships

By Christina Carroll | January 20, 2021

Throughout the past decade of delivering HIE services, HealtheConnections’ customer engagement strategy has relied on one simple concept: Building relationships. The holy grail of healthcare delivery – the Quadruple Aim…

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For Improved Patient Care, It’s All About the Data

By Christina Carroll | December 7, 2020

The value of community-wide data for point of care, patient population health and quality programs Rob Hack and Don Lee The healthcare industry has been clamoring for accessible, high-quality data…

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HealtheConnections Achieves NCQA Data Aggregator Validation Status

By Christina Carroll | November 7, 2020

HealtheConnections is among the first in the nation to complete pilot program; Driving efficiencies for providers and health plans for HEDIS® reporting. HealtheConnections announces that it has completed the NCQA…

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Office of Mental Health to Leverage HealtheConnections as Hub for Statewide Data Sharing

By Christina Carroll | October 30, 2020

HealtheConnections and the Office of Mental Health (OMH) are in the process of completing a connection that will pass patient health information from 13 state-operated psychiatric centers (SOPCs) in upstate…

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HealtheConnections Supports Local Health Departments to Track, Mitigate Local COVID-19 Impact

By Christina Carroll | July 23, 2020

Throughout the COVID-19 pandemic, local health departments (LHDs) have led county public health responses and supported our most vulnerable populations. These departments and staff are tasked with contact tracing, analyzing…

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Letter from the CEO: Adapting to the “New Normal”

By Christina Carroll | May 19, 2020

As the world adapts to a “new normal” with COVID-19, HealtheConnections is taking proactive steps to implement a virtual operating strategy to deliver valued customer engagement services that will enable…

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COVID-19 Pandemic: How Health Information Exchange is Bridging the Gap for Healthcare Organizations

By Christina Carroll | April 17, 2020

During this time of crisis, it’s more important than ever that healthcare systems have actionable data that’s available when and where they need it. As a regional health improvement organization…

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COVID-19 Update: A Letter from the President

By Christina Carroll | March 19, 2020

To participants, partners, and patients – During times like these, filled with uncertainty, we are all faced with difficult changes and choices. In the coming weeks, we all must do…

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Expanding Image Exchange in New York State: Introducing Express Connect

By Christina Carroll | January 29, 2020

eHealth Technologies, HealtheConnections launch new service supporting image sharing for smaller practices Rochester, N.Y., January 29, 2020 — eHealth Technologies, a leading imaging solutions provider for health information exchange (HIE),…

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Recent Posts

  • Technical Connectivity Issue – Auburn Community Hospital
  • Outages Affecting Imaging: Montefiore, Guthrie, and Claxton-Hepburn
  • Elizabeth Amato to Succeed Rob Hack as President and CEO of HealtheConnections
  • 2024 Letter To The Community
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Health Information Exchange for Ambulatory Care
HealtheConnections and ambulatory care providers and staff held a webinar to showcase how the health information exchange saves times, assists with chart preparation and provides comprehensive patient history at the point of care. See what else they discovered.

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Health Information Exchange for Long-Term Care
HealtheConnections and long-term care providers held a webinar to showcase how the health information exchange improves communication, helps you identify gaps in care to reduce readmission rates, and assists with receiving and accessing patients’ medical records as they transition between care settings. See what else they discovered.


Watch Full Video Here

Health Information Exchange for Emergency and Urgent Care
HealtheConnections and emergency and urgent care providers held a webinar to showcase how the health information exchange helps get users immediate information on a patient, including viewing medical images, improving and eliminating duplicate testing. See what else they discovered.
david wormuth
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Efficient Care, Immediate Value
“One of the things that I really like is I think it provides more cost effective care…”
Dr. David Wormuth, MD, Thoracic Surgeon, St. Joseph’s Hospital</div >
jeff sneider
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Health Information Exchange
“I continue to use HealtheConnections every week, often right in the room in the presence of the patient, to look up information that was recently done (like one X-ray that had been done just an hour earlier!) or reports that never arrived.”
Jeffrey Sneider, MD, Internist at FamilyCare Medical Group, Medical Director for HealtheConnections</div >
martin stallone
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Supporting Clinically Integrated Networks
“HealtheConnections is facilitating data coordination for its participants, making it easier for all of their constituents to meet governmental standards, analyze data and provide the best care.”
Dr. Martin Stallone, Medical Director, Hospitalist Program, Cayuga Medical Center</div >
leo sanchez
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Health Information Exchange
“HealtheConnections cuts down cost, lets care managers do their job more effectively, and keeps clients healthier.”
Leo Sanchez, Bilingual Engagement Coordinator at ACR Health</div >
eva butler
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myAlerts
“I use HealtheConnections on a daily basis. It has made my life a lot easier. I absolutely love HealtheConnections.”
Eva Butler, Health Home Care Manager, Circare</div >
craig pole
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HealtheConnections Image Exchange
“Before we were making phone calls, sending faxes, a lot of leg work. Now, we can go look the information up…and have it ready before the patient even starts the exam.”
Craig Pole, Rome Memorial Hospital</div >
lesley bush
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Get the Information You Need How You Need It
“HealtheConnections is very helpful to get you the information that you need in the way that you need it.”
Lesley Bush, Health Information Management Lead Technician, Mosaic Health</div >
david seeley
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Access Critical Medical Records in Seconds
“Crouse is a major stroke center… time is very critical in the management of these patients. HealtheConnections helps us make quick decisions… and in many cases, helps us save lives.”
Dr. David Seeley, MD</div >

indu gupta
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How Data-Driven Care Improves a Patient’s Life
“Healthcare is in a constant state of flux, relying on new statistics and data to develop innovative solutions that will contribute to a healthier community and improved lives. HealtheConnections brings a data-driven philosophy to healthcare improvement.”
Dr. Indu Gupta, M.D., M.P.H.</div >
How Public Health Clinics Use HealtheConnections: Sullivan County Public Health

At HealtheConnections, we strive to offer healthcare providers with the connections they need to provide better patient care. By giving clinicians the tools they need in order to have easy access to their patient’s information, HealtheConnections helps bridge the gap between the patient, the healthcare organization, and the entire community.

One organization that fully utilizes the many opportunities HealtheConnections provides is Sullivan County Public Health. We spoke with Epidemiologist Haley Motola, MS to learn more about how Sullivan County Public Health benefits from our services.

Motola explained that the Health Department is comprised of a Certified Home Health Agency, an Epidemiology Department, the Early Intervention Program, Healthy Families of Sullivan, and Public Health Education and that they offer Public Health Nursing-visiting nursing, occupational therapy, physical therapy, childhood immunization clinics, adult immunization clinics, disease education and prevention promotion, rabies reporting, childhood lead poisoning prevention, and many other public services.

“The staff working within all of the Sullivan County Department of Public Health Programs help those who would otherwise have difficulty accessing care and are vital to our community health,” Motola said, adding that the overall goal of her department specifically is to prevent the spread of infectious agents and environmental concerns that harm human health and wellness.

How does HealtheConnections come into play within Motola’s department? “I use HealtheConnections every day to complete infectious disease investigations. I am able to access information such as illness onset, pre-existing conditions, notification of the patient of the diagnosis, symptoms, medication prescribed and provider contact information and more,” she said. She also indicated that HealtheConnections helps her organization locate information that can be difficult to obtain, such as insurance coverage and next-of-kin.

She also said that often, the patients they work with have provided a more thorough view of their disease progression to their provider or their local emergency department. They may not be able to recall all the pertinent details when Motola’s department investigates, which can negatively impact the investigation. “HealtheConnections has reduced the impact that recall bias has on important investigations by providing information from the patient at the time of the illness, instead of relying solely on recollection,” said Motola.

Time is frequently of the essence when it comes to disease investigation, and Motola is pleased that the services offered by HealtheConnections have cut down on that time. “I used to spend a great deal of time trying to find out information from providers on the phone. With HealtheConnections, I am able to spend more time talking to the patient during the investigation, with more lab information and diagnostic transcriptions. Having faster and more timely information has been the absolute most beneficial aspect of HealtheConnections within our department.”

How Sun River Health Uses HealtheConnections

HealtheConnections recently had the opportunity to work with Sun River Health, a Federally Qualified Health Center and one of the nation’s largest community health providers. Sun River Health was awarded a grant centered on creating a dashboard that would, of many things, help lower readmission rates and schedule follow-ups after an ED visit. One of the goals was to implement an alerting system in which secure files would be sent as an alert to their dashboard. HealtheConnections was able to assist by quickly setting up its daily digest alerting function through Sun River Health’s dashboard.

This is just one example of how organizations like yours can use HealtheConnections and the health information exchange to improve care.

Like all of our core HIE services, it is FREE.

  • Receive HIPAA-compliant admit/discharge alerts
  • Two delivery frequencies; real-time and daily digest
  • Three delivery methods; choose the best option for your organization

If you are interested in learning more about HealtheConnections Alerts, or any other services we offer, email us at support@healtheconnections.org

For a busy care manager, coordinating medical treatments, including administering assessments, developing care plans, and monitoring medication compliance to advocate for a patient’s health is no easy task.

Care managers serve as the main point of contact between the patient and practice and need to get in touch with various people to coordinate a patient’s care. But getting the right person on the phone or through email can be a challenge.

With HealtheConnections, care managers can view a patient’s medical summary, including provider notes, discharge information, medications, allergies, and more, all in one place.

No faxing. No calling. No waiting.

Care Managers leverage HealtheConnections’ services to:

    • • eliminate the need for inbound and outbound faxing requests
      • view information within their clinical network
      • drive efficiencies in patient care
    • • view the most complete and up-to-date information on their patients
      • run admit/discharge reports

“HealtheConnections is a huge part of follow-up. If there is a patient who is not in our hospital system, we can log into the myConnections portal, see why the patient was there, view provider notes, and receive discharge information all in one place. That way, we know what steps to take upon their discharge and assist the patient with any needed follow-up.”

-Care Manager Coordinator, St. Joseph’s Health

This is just one example of how your staff can use HealtheConnections and the health information exchange to improve care.

Like all of our core HIE services, it is at no cost.

If you are interested in learning more about HealtheConnections and the services we offer, email us at support@healtheconnections.org