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Still need support?

HealtheConnections team members are available any time to help you access and use services. Email us at support@healtheconnections.org or call 315-671-2241 x5.

Quick Links

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Policy Information

commonly asked questions

new user/organization?

new users

Follow the required steps below to be set up as a new HIE user. If you need additional help, or have any questions, our knowledgeable support team can help; 315-671-2241 x5, support@healtheconnections.org.

 

  1. Request an account through this online Authorized User Form. Your RHIO Administrator will approve it, and then our team will set it up.
  2. Attend a live training session or find out more about additional services. You can do this in a few ways:

more references

Managing Consent Training

HealtheConnections Tip Sheet

Patient Lookup User Guide

Verbal Consent Options

What is the HealtheConnections HIE?

MFA FAQs for Users

Participant Responsibilities for Cybersecurity Incidents Reference Sheet

new participating organization

If you are a new healthcare or public health organization interested in participating with HealtheConnections, please reach out to our Support Team at support@healtheconnections.org.

Terms, conditions, disclosures, and additional important legal information can be found here for your records:

use cases

How Data-Driven Care Improves a Patient’s Life

“Healthcare is in a constant state of flux, relying on new statistics and data to develop innovative solutions that will contribute to a healthier community and improved lives. HealtheConnections brings a data-driven philosophy to healthcare improvement.”
Dr. Indu Gupta, M.D., M.P.H.
ED & URGENT CARE

Emergency and Urgent Care Participants Discover the Benefits of the HIE

Experience seamless access to clinical data with HealtheConnections, a health information exchange that helps remove barriers to accessing patient data.MORE

LONG-TERM CARE

Long-Term Care Participants Discover the Benefits of the HIE

“We use HealtheConnections all the time. Without HealtheConnections, we wouldn't be able to know where the patients from outside hospitals have been.MORE
Mary Gibbs, PT, DPT, NHA, Post-Acute Operations Consultant, St. Josephs Health
AMBULATORY CARE

Ambulatory Care Participants Discover the Benefits of the HIE

“We utilize HealtheConnections on a daily basis with every patient. We would not be able to survive without HealtheConnections...MORE
Alicia Williams, Office Manager, Syracuse ENT Surgeons
IPA

north country logo

Independent Physician Association in the North Country Sees Dramatic Improvements Through Partnership with HealtheConnections

"North Country Initiative (NCI) and HealtheConnections teamed up to develop a more impactful transitional care process within NCI’s network, seeking to reduce readmissions, lower costs, and improve the patient experience...MORE
PUBLIC HEALTH

How We Help Complete Infectious Disease Investigations

"HealtheConnections helps my organization locate information that can be difficult to obtain...MORE
Epidemiologist, Sullivan County Public Health
HOSPITAL

care manager

How Our Services Make a Care Manager's Job Easier

“My job is a lot easier with HealtheConnections...MORE
Care Manager, St. Joseph's Hospital
FEDERALLY QUALIFIED HEALTH CENTER

Get the Information You Need How You Need It

“HealtheConnections recently had the opportunity to work with Sun River Health...MORE
HOSPITAL

david seeley

Access Critical Medical Records in Seconds

“HealtheConnections helps us make quick decisions…and in many cases, helps us save lives...MORE
Dr. David Seeley, MD, Emergency Medicine Specialist, Crouse Hospital
PUBLIC HEALTH

indu gupta

How Data-Driven Care Improves a Patient’s Life

“HealtheConnections brings a data-driven philosophy to healthcare improvement…MORE
Dr. Indu Gupta, M.D., M.P.H., Internal Medicine Physician, Onondaga County Health Commissioner
FEDERALLY QUALIFIED HEALTH CENTER

lesley bush

Get the Information You Need How You Need It

“HealtheConnections is very helpful to get you the information that you need in the way that you need it...MORE
Lesley Bush, Health Information Management Lead Technician, Mosaic Health
HOSPITAL

craig pole

HealtheConnections Image Exchange

“Working with HealtheConnections has changed the way we provide care immensely…MORE
Craig Pole, MRI Supervisor & Safety Officer, Rome Memorial Hospital
BEHAVIORAL HEALTH

eva butler

Saving Patient Lives in Critical Care Moments

“I use HealtheConnections on a daily basis. It has made my life a lot easier. I absolutely love HealtheConnections.MORE
Eva Butler, Health Home Care Manager, Circare
CBO

leo sanchez

Database of Medical Information

“HealtheConnections cuts down cost, lets care managers do their job more effectively...MORE
Leo Sanchez, Bilingual Engagement Coordinator, ACR Health
HOSPITAL

martin stallone

Supporting Clinically Integrated Networks

“HealtheConnections is facilitating data coordination for its participants...MORE
Dr. Martin Stallone, Medical Director, Hospitalist Program, Cayuga Medical Center
HOSPITAL

dr warmouth

Efficient Care, Immediate Value

“One of the things that I really like is I think it provides more cost effective care..MORE
Dr. David Warmouth, Medical Director, Thoracic Surgeon, St. Joseph's Health
PRIMARY CARE

dr jef sneider

Information At Your Fingertips

“I continue to use HealtheConnections every week, often right in the room in the presence of the patient..MORE
Dr. Jeffrey Sneider, Medical Director, Internist, FamilyCare Medical Group

news

Technical Connectivity Issue – Auburn Community Hospital

An issue has been identified regarding the connectivity with a vendor, resulting in a disruption to Auburn Community Hospital’s ability to send patient information to HealtheConnections. Information prior to 9/4 will continue to be available. Our vendor is currently investigating…

Outages Affecting Imaging: Montefiore, Guthrie, and Claxton-Hepburn

We are aware that some users may be experiencing delays in sending and receiving images with Montefiore, Guthrie, and Claxton-Hepburn health systems. We apologize for any inconvenience this may cause and are monitoring the problem closely with our vendor. If…

Elizabeth Amato to Succeed Rob Hack as President and CEO of HealtheConnections

SYRACUSE, New York – HealtheConnections is pleased to announce that Elizabeth Amato will be succeeding Rob Hack as the company’s president and chief executive officer, effective January 1, 2025. Earlier this year, Rob announced his intent to retire after nearly…

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